JourneyWell Terms of Use
Effective Date: September 25, 2026 | Last Updated: October 1, 2026
These Terms of Use (“Terms”) govern your access to and use of the JourneyWell mobile application, website, and related services (collectively, “JourneyWell”), provided by JourneyWell, LLC (“JourneyWell,” “we,” “us,” or “our”).
By creating an account, accessing, or using JourneyWell, you agree to these Terms, including the use and participation acknowledgements below, and acknowledge our Privacy Policy. You confirm that you understand JourneyWell's role as a care support tool and choose to use it to help carry clinician guidance forward between visits, including collaboration with your Care Team when applicable. You also understand that information you provide may be processed using AI-supported services to provide JourneyWell features.
If you do not agree to these Terms, do not create an account or use JourneyWell.
About JourneyWell
JourneyWell is a recovery support experience designed to help patients and their Care Partners capture what matters from care sessions, replay clinician guidance and carry it forward between visits, organize plans and reminders, stay engaged between visits, track progress over time, and collaborate with authorized members of a Care Team.
JourneyWell may include features such as Session Capture, AI-generated summaries, plans, reminders, progress tracking, Care Team collaboration, educational content, and Recovery Insights.
JourneyWell supports the relationships between patients and their healthcare professionals. It does not replace medical care, rehabilitation, mental health care, or the professional judgment of your Care Team.
2. JourneyWell Does Not Provide Medical Care
JourneyWell is not a healthcare provider and does not provide medical advice, diagnosis, treatment, therapy, or emergency medical services.
Information available through JourneyWell, including AI-generated summaries, suggested plan items, reminders, educational information, Recovery Insights, or other content, is provided for informational and recovery-support purposes.
You should follow the advice and instructions of your licensed healthcare professionals regarding your care and treatment.
Do not use JourneyWell to make emergency or urgent medical decisions. If you believe you are experiencing a medical emergency, call 911 or local emergency services, or seek appropriate emergency medical care.
You are responsible for how you use information available through JourneyWell and for contacting your Care Team directly when you need medical or clinical guidance.
3. Eligibility and Accounts
You must be at least 16 years old to create a JourneyWell account. By creating an account, you represent that you meet this age requirement and have the legal capacity to agree to these Terms.
You must provide accurate and complete information when creating a JourneyWell account.
You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You should notify JourneyWell promptly if you believe your account has been accessed without authorization.
You may not create an account using another person's identity or knowingly provide false account information.
4. Patient, Care Partner, and Clinician Accounts
JourneyWell supports different account roles, including Patient, Care Partner, and Clinician.
The Patient is the owner of their JourneyWell recovery history and controls which Care Partners and clinicians are linked to their account, subject to JourneyWell's available features and permissions. Patients can change or remove Care Team access at any time through JourneyWell's available features and permissions.
Care Partners and clinicians may have access to information associated with a Patient when authorized and linked through JourneyWell. Care Partners and clinicians may view or contribute information, including session recaps, plans, reminders, observations, or resources, based on their account role and available functionality. Care Partner access does not, by itself, authorize a Care Partner to make medical decisions for the Patient, act as the Patient's legal representative, or exercise legal or privacy rights on the Patient's behalf.
Removing or unlinking a Care Partner or clinician will remove that person's future access to Patient information according to JourneyWell's access controls.
A clinician's participation in JourneyWell does not create a healthcare-provider relationship between JourneyWell and the Patient, and JourneyWell does not direct or control a clinician's professional judgment or treatment decisions.
5. Session Capture and Recordings
JourneyWell may allow users to record audio, video, photographs, or other information related to recovery or care.
You are responsible for obtaining any permission or consent required before recording another person, including a clinician, Care Partner, family member, or other individual.
Healthcare providers and organizations may have their own policies regarding recordings and may require their own release, recording consent, or other authorization. You are responsible for complying with applicable laws and provider or organizational requirements.
6. Artificial Intelligence
JourneyWell uses artificial intelligence services to help organize information into summaries, suggested plan items, reminders, progress updates, and other follow-through.
AI-generated content may be incomplete or inaccurate and is not a substitute for professional medical advice, diagnosis, or treatment.
You are responsible for reviewing AI-generated information before relying on it or adding suggested information to your recovery plan.
Information used by these features may be processed by third-party service providers as described in the JourneyWell Privacy Policy.
7. Care Team Sharing
JourneyWell allows Patients to choose to share certain information with authorized Care Partners and clinicians.
By linking another person to your Care Team, you authorize JourneyWell to make information available to that person according to the role and permissions provided by JourneyWell.
You are responsible for deciding whom you authorize to access your JourneyWell information.
JourneyWell is not responsible for how an authorized Care Team member uses information that you intentionally share with them outside of JourneyWell, subject to applicable law.
8. Subscriptions and Payment
Certain JourneyWell features require a paid subscription or another form of authorized access.
JourneyWell may offer monthly and annual auto-renewable subscriptions. Current subscription pricing and the features included with each subscription are displayed before purchase.
Subscriptions purchased through Apple's App Store are billed to your Apple account and are subject to Apple's applicable payment and subscription terms.
Auto-renewable subscriptions renew automatically at the end of each subscription period unless canceled in accordance with Apple's subscription-management procedures. You can manage or cancel an App Store subscription through your Apple account settings.
Cancellation prevents future renewal but generally does not terminate access for a subscription period that has already been paid for, subject to Apple's applicable terms.
Deleting your JourneyWell account does not automatically cancel an active App Store subscription. You are responsible for separately canceling your subscription through Apple if you do not want it to renew.
JourneyWell may also provide complimentary, promotional, Early Access, Founding Member, Clinic Sponsored, or other forms of access. The duration, features, or eligibility associated with such access may differ from paid subscriptions.
JourneyWell may change subscription offerings or pricing in the future. Changes to active App Store subscriptions will be handled in accordance with Apple's applicable requirements.
9. Cancellation, Refunds, and Restore Purchases
Payments made through the App Store are processed by Apple. Refund requests for App Store purchases are generally subject to Apple's applicable refund policies and processes.
JourneyWell may provide functionality allowing eligible users to restore previous App Store purchases.
Termination or deletion of your JourneyWell account does not automatically create a right to a refund.
Nothing in these Terms limits rights you may have under applicable consumer-protection laws.
10. User Content and Recovery Information
You retain ownership of information and content that you provide to JourneyWell, including Session Captures, recordings, photographs, progress information, plan information, and other materials you submit (“User Content”).
You grant JourneyWell a limited right to host, store, process, reproduce, transmit, and display your User Content solely as reasonably necessary to operate, secure, maintain, improve, and provide JourneyWell and its features to you and the people you authorize.
This does not transfer ownership of your recovery information to JourneyWell.
JourneyWell's collection, processing, sharing, retention, and deletion of personal information are described in our Privacy Policy.
11. Acceptable Use
You agree not to misuse JourneyWell.
You may not use JourneyWell to:
· access another person's account or information without authorization;
· impersonate another person or misrepresent your identity or role;
· upload or distribute unlawful, harmful, malicious, or infringing material;
· attempt to bypass JourneyWell security or access controls;
· reverse engineer, interfere with, disrupt, or compromise JourneyWell or its infrastructure except where such restriction is prohibited by applicable law;
· use JourneyWell to harass, threaten, exploit, or harm another person;
· introduce malware or other harmful code; or
· use JourneyWell in violation of applicable law.
JourneyWell may restrict or terminate access when reasonably necessary to protect users, JourneyWell, or others from misuse, security threats, fraud, or unlawful activity.
12. Privacy and Security
Your privacy is important to JourneyWell.
Our Privacy Policy describes the information JourneyWell collects, how that information is used, the service providers involved in operating JourneyWell, Care Team sharing, AI processing, security measures, retention and deletion, and your privacy choices.
Please review the Privacy Policy before using JourneyWell.
13. Intellectual Property
JourneyWell and its software, designs, branding, trademarks, logos, text, graphics, interfaces, features, and JourneyWell-created content are owned by JourneyWell, LLC or its applicable licensors and are protected by intellectual-property laws.
Except for the limited right to use JourneyWell in accordance with these Terms, these Terms do not grant you ownership of JourneyWell intellectual property.
Content contributed by third parties, including Recovery Insights contributors, remains subject to applicable ownership and licensing rights.
14. Third-Party Services
JourneyWell relies on third-party technologies and services to provide portions of the experience, which may include cloud infrastructure, artificial intelligence, speech processing, notifications, subscription processing, email delivery, and other supporting services.
JourneyWell is not responsible for third-party products or services outside JourneyWell's reasonable control.
Your use of certain third-party services may also be subject to the terms or policies of those providers.
Additional information about third-party processing of personal information is available in our Privacy Policy.
15. Availability and Changes to JourneyWell
JourneyWell is an developing service.
We may add, modify, improve, replace, or discontinue features from time to time. We may also temporarily suspend access when reasonably necessary for maintenance, security, technical issues, or circumstances outside our reasonable control.
We do not guarantee that JourneyWell will always be available without interruption or error.
Where required by applicable law or applicable subscription requirements, we will provide appropriate notice of material changes.
16. Account Suspension and Termination
You may stop using JourneyWell at any time and may request deletion of your account through the available account-deletion process.
JourneyWell may suspend or terminate access if you materially violate these Terms, misuse JourneyWell, threaten the security or privacy of other users, engage in fraudulent or unlawful activity, or if suspension is reasonably necessary to protect JourneyWell or its users.
Account deletion and information-retention practices are described in our Privacy Policy.
For the effect of account termination or deletion on subscriptions and refunds, see Sections 8 and 9.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, JourneyWell is provided on an “as is” and “as available” basis.
JourneyWell does not warrant that the service will be uninterrupted, error-free, or completely secure, or that information generated through JourneyWell, including AI-generated information, will always be complete or accurate.
JourneyWell does not warrant or guarantee any particular medical, therapeutic, rehabilitation, functional, or recovery outcome from use of JourneyWell.
Nothing in this section limits rights that cannot lawfully be excluded or limited.
18. Limitation of Liability
To the fullest extent permitted by applicable law, JourneyWell, LLC and its officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of JourneyWell.
Any limitation of JourneyWell's aggregate liability should be finalized with legal counsel before publication.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless JourneyWell, LLC and its officers, employees, contractors, and agents from claims, damages, losses, or expenses arising from your unlawful misuse of JourneyWell, violation of these Terms, infringement of another person's rights, or recording or sharing information without required authorization.
20. Governing Law and Disputes
JourneyWell, LLC is organized in Tennessee and related governing laws, venue, dispute-resolution procedure, and any arbitration or class-action provisions
21. Changes to These Terms
We may update these Terms as JourneyWell develops or as legal, regulatory, operational, or business requirements change.
When we make material changes, we will update the “Last Updated” date and provide additional notice or request renewed acceptance when appropriate or required by law.
Your continued use of JourneyWell following the effective date of revised Terms constitutes acceptance where permitted by applicable law.
22. Apple App Store
If you access JourneyWell through Apple's App Store, your use of the JourneyWell application is also subject to Apple's applicable App Store terms and license requirements.
Unless JourneyWell provides a custom end-user license agreement through Apple, Apple's Standard Licensed Application End User License Agreement applies to the license for the JourneyWell iOS application.
Apple is not responsible for providing JourneyWell's services, support, or healthcare-related functionality.
23. Contact Us
Questions about these Terms may be directed to:
JourneyWell, LLC
Tennessee, United States
Email: privacy@getjourneywell.com
Website: getjourneywell.com
These Terms of Use (“Terms”) govern your access to and use of the JourneyWell mobile application, website, and related services (collectively, “JourneyWell”), provided by JourneyWell, LLC (“JourneyWell,” “we,” “us,” or “our”).
By creating an account, accessing, or using JourneyWell, you agree to these Terms, including the use and participation acknowledgements below, and acknowledge our Privacy Policy. You confirm that you understand JourneyWell's role as a care support tool and choose to use it to help carry clinician guidance forward between visits, including collaboration with your Care Team when applicable. You also understand that information you provide may be processed using AI-supported services to provide JourneyWell features.
If you do not agree to these Terms, do not create an account or use JourneyWell.
About JourneyWell
JourneyWell is a recovery support experience designed to help patients and their Care Partners capture what matters from care sessions, replay clinician guidance and carry it forward between visits, organize plans and reminders, stay engaged between visits, track progress over time, and collaborate with authorized members of a Care Team.
JourneyWell may include features such as Session Capture, AI-generated summaries, plans, reminders, progress tracking, Care Team collaboration, educational content, and Recovery Insights.
JourneyWell supports the relationships between patients and their healthcare professionals. It does not replace medical care, rehabilitation, mental health care, or the professional judgment of your Care Team.
2. JourneyWell Does Not Provide Medical Care
JourneyWell is not a healthcare provider and does not provide medical advice, diagnosis, treatment, therapy, or emergency medical services.
Information available through JourneyWell, including AI-generated summaries, suggested plan items, reminders, educational information, Recovery Insights, or other content, is provided for informational and recovery-support purposes.
You should follow the advice and instructions of your licensed healthcare professionals regarding your care and treatment.
Do not use JourneyWell to make emergency or urgent medical decisions. If you believe you are experiencing a medical emergency, call 911 or local emergency services, or seek appropriate emergency medical care.
You are responsible for how you use information available through JourneyWell and for contacting your Care Team directly when you need medical or clinical guidance.
3. Eligibility and Accounts
You must be at least 16 years old to create a JourneyWell account. By creating an account, you represent that you meet this age requirement and have the legal capacity to agree to these Terms.
You must provide accurate and complete information when creating a JourneyWell account.
You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You should notify JourneyWell promptly if you believe your account has been accessed without authorization.
You may not create an account using another person's identity or knowingly provide false account information.
4. Patient, Care Partner, and Clinician Accounts
JourneyWell supports different account roles, including Patient, Care Partner, and Clinician.
The Patient is the owner of their JourneyWell recovery history and controls which Care Partners and clinicians are linked to their account, subject to JourneyWell's available features and permissions. Patients can change or remove Care Team access at any time through JourneyWell's available features and permissions.
Care Partners and clinicians may have access to information associated with a Patient when authorized and linked through JourneyWell. Care Partners and clinicians may view or contribute information, including session recaps, plans, reminders, observations, or resources, based on their account role and available functionality. Care Partner access does not, by itself, authorize a Care Partner to make medical decisions for the Patient, act as the Patient's legal representative, or exercise legal or privacy rights on the Patient's behalf.
Removing or unlinking a Care Partner or clinician will remove that person's future access to Patient information according to JourneyWell's access controls.
A clinician's participation in JourneyWell does not create a healthcare-provider relationship between JourneyWell and the Patient, and JourneyWell does not direct or control a clinician's professional judgment or treatment decisions.
5. Session Capture and Recordings
JourneyWell may allow users to record audio, video, photographs, or other information related to recovery or care.
You are responsible for obtaining any permission or consent required before recording another person, including a clinician, Care Partner, family member, or other individual.
Healthcare providers and organizations may have their own policies regarding recordings and may require their own release, recording consent, or other authorization. You are responsible for complying with applicable laws and provider or organizational requirements.
6. Artificial Intelligence
JourneyWell uses artificial intelligence services to help organize information into summaries, suggested plan items, reminders, progress updates, and other follow-through.
AI-generated content may be incomplete or inaccurate and is not a substitute for professional medical advice, diagnosis, or treatment.
You are responsible for reviewing AI-generated information before relying on it or adding suggested information to your recovery plan.
Information used by these features may be processed by third-party service providers as described in the JourneyWell Privacy Policy.
7. Care Team Sharing
JourneyWell allows Patients to choose to share certain information with authorized Care Partners and clinicians.
By linking another person to your Care Team, you authorize JourneyWell to make information available to that person according to the role and permissions provided by JourneyWell.
You are responsible for deciding whom you authorize to access your JourneyWell information.
JourneyWell is not responsible for how an authorized Care Team member uses information that you intentionally share with them outside of JourneyWell, subject to applicable law.
8. Subscriptions and Payment
Certain JourneyWell features require a paid subscription or another form of authorized access.
JourneyWell may offer monthly and annual auto-renewable subscriptions. Current subscription pricing and the features included with each subscription are displayed before purchase.
Subscriptions purchased through Apple's App Store are billed to your Apple account and are subject to Apple's applicable payment and subscription terms.
Auto-renewable subscriptions renew automatically at the end of each subscription period unless canceled in accordance with Apple's subscription-management procedures. You can manage or cancel an App Store subscription through your Apple account settings.
Cancellation prevents future renewal but generally does not terminate access for a subscription period that has already been paid for, subject to Apple's applicable terms.
Deleting your JourneyWell account does not automatically cancel an active App Store subscription. You are responsible for separately canceling your subscription through Apple if you do not want it to renew.
JourneyWell may also provide complimentary, promotional, Early Access, Founding Member, Clinic Sponsored, or other forms of access. The duration, features, or eligibility associated with such access may differ from paid subscriptions.
JourneyWell may change subscription offerings or pricing in the future. Changes to active App Store subscriptions will be handled in accordance with Apple's applicable requirements.
9. Cancellation, Refunds, and Restore Purchases
Payments made through the App Store are processed by Apple. Refund requests for App Store purchases are generally subject to Apple's applicable refund policies and processes.
JourneyWell may provide functionality allowing eligible users to restore previous App Store purchases.
Termination or deletion of your JourneyWell account does not automatically create a right to a refund.
Nothing in these Terms limits rights you may have under applicable consumer-protection laws.
10. User Content and Recovery Information
You retain ownership of information and content that you provide to JourneyWell, including Session Captures, recordings, photographs, progress information, plan information, and other materials you submit (“User Content”).
You grant JourneyWell a limited right to host, store, process, reproduce, transmit, and display your User Content solely as reasonably necessary to operate, secure, maintain, improve, and provide JourneyWell and its features to you and the people you authorize.
This does not transfer ownership of your recovery information to JourneyWell.
JourneyWell's collection, processing, sharing, retention, and deletion of personal information are described in our Privacy Policy.
11. Acceptable Use
You agree not to misuse JourneyWell.
You may not use JourneyWell to:
· access another person's account or information without authorization;
· impersonate another person or misrepresent your identity or role;
· upload or distribute unlawful, harmful, malicious, or infringing material;
· attempt to bypass JourneyWell security or access controls;
· reverse engineer, interfere with, disrupt, or compromise JourneyWell or its infrastructure except where such restriction is prohibited by applicable law;
· use JourneyWell to harass, threaten, exploit, or harm another person;
· introduce malware or other harmful code; or
· use JourneyWell in violation of applicable law.
JourneyWell may restrict or terminate access when reasonably necessary to protect users, JourneyWell, or others from misuse, security threats, fraud, or unlawful activity.
12. Privacy and Security
Your privacy is important to JourneyWell.
Our Privacy Policy describes the information JourneyWell collects, how that information is used, the service providers involved in operating JourneyWell, Care Team sharing, AI processing, security measures, retention and deletion, and your privacy choices.
Please review the Privacy Policy before using JourneyWell.
13. Intellectual Property
JourneyWell and its software, designs, branding, trademarks, logos, text, graphics, interfaces, features, and JourneyWell-created content are owned by JourneyWell, LLC or its applicable licensors and are protected by intellectual-property laws.
Except for the limited right to use JourneyWell in accordance with these Terms, these Terms do not grant you ownership of JourneyWell intellectual property.
Content contributed by third parties, including Recovery Insights contributors, remains subject to applicable ownership and licensing rights.
14. Third-Party Services
JourneyWell relies on third-party technologies and services to provide portions of the experience, which may include cloud infrastructure, artificial intelligence, speech processing, notifications, subscription processing, email delivery, and other supporting services.
JourneyWell is not responsible for third-party products or services outside JourneyWell's reasonable control.
Your use of certain third-party services may also be subject to the terms or policies of those providers.
Additional information about third-party processing of personal information is available in our Privacy Policy.
15. Availability and Changes to JourneyWell
JourneyWell is an developing service.
We may add, modify, improve, replace, or discontinue features from time to time. We may also temporarily suspend access when reasonably necessary for maintenance, security, technical issues, or circumstances outside our reasonable control.
We do not guarantee that JourneyWell will always be available without interruption or error.
Where required by applicable law or applicable subscription requirements, we will provide appropriate notice of material changes.
16. Account Suspension and Termination
You may stop using JourneyWell at any time and may request deletion of your account through the available account-deletion process.
JourneyWell may suspend or terminate access if you materially violate these Terms, misuse JourneyWell, threaten the security or privacy of other users, engage in fraudulent or unlawful activity, or if suspension is reasonably necessary to protect JourneyWell or its users.
Account deletion and information-retention practices are described in our Privacy Policy.
For the effect of account termination or deletion on subscriptions and refunds, see Sections 8 and 9.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, JourneyWell is provided on an “as is” and “as available” basis.
JourneyWell does not warrant that the service will be uninterrupted, error-free, or completely secure, or that information generated through JourneyWell, including AI-generated information, will always be complete or accurate.
JourneyWell does not warrant or guarantee any particular medical, therapeutic, rehabilitation, functional, or recovery outcome from use of JourneyWell.
Nothing in this section limits rights that cannot lawfully be excluded or limited.
18. Limitation of Liability
To the fullest extent permitted by applicable law, JourneyWell, LLC and its officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of JourneyWell.
Any limitation of JourneyWell's aggregate liability should be finalized with legal counsel before publication.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless JourneyWell, LLC and its officers, employees, contractors, and agents from claims, damages, losses, or expenses arising from your unlawful misuse of JourneyWell, violation of these Terms, infringement of another person's rights, or recording or sharing information without required authorization.
20. Governing Law and Disputes
JourneyWell, LLC is organized in Tennessee and related governing laws, venue, dispute-resolution procedure, and any arbitration or class-action provisions
21. Changes to These Terms
We may update these Terms as JourneyWell develops or as legal, regulatory, operational, or business requirements change.
When we make material changes, we will update the “Last Updated” date and provide additional notice or request renewed acceptance when appropriate or required by law.
Your continued use of JourneyWell following the effective date of revised Terms constitutes acceptance where permitted by applicable law.
22. Apple App Store
If you access JourneyWell through Apple's App Store, your use of the JourneyWell application is also subject to Apple's applicable App Store terms and license requirements.
Unless JourneyWell provides a custom end-user license agreement through Apple, Apple's Standard Licensed Application End User License Agreement applies to the license for the JourneyWell iOS application.
Apple is not responsible for providing JourneyWell's services, support, or healthcare-related functionality.
23. Contact Us
Questions about these Terms may be directed to:
JourneyWell, LLC
Tennessee, United States
Email: privacy@getjourneywell.com
Website: getjourneywell.com
These Terms of Use (“Terms”) govern your access to and use of the JourneyWell mobile application, website, and related services (collectively, “JourneyWell”), provided by JourneyWell, LLC (“JourneyWell,” “we,” “us,” or “our”).
By creating an account, accessing, or using JourneyWell, you agree to these Terms, including the use and participation acknowledgements below, and acknowledge our Privacy Policy. You confirm that you understand JourneyWell's role as a care support tool and choose to use it to help carry clinician guidance forward between visits, including collaboration with your Care Team when applicable. You also understand that information you provide may be processed using AI-supported services to provide JourneyWell features.
If you do not agree to these Terms, do not create an account or use JourneyWell.
About JourneyWell
JourneyWell is a recovery support experience designed to help patients and their Care Partners capture what matters from care sessions, replay clinician guidance and carry it forward between visits, organize plans and reminders, stay engaged between visits, track progress over time, and collaborate with authorized members of a Care Team.
JourneyWell may include features such as Session Capture, AI-generated summaries, plans, reminders, progress tracking, Care Team collaboration, educational content, and Recovery Insights.
JourneyWell supports the relationships between patients and their healthcare professionals. It does not replace medical care, rehabilitation, mental health care, or the professional judgment of your Care Team.
2. JourneyWell Does Not Provide Medical Care
JourneyWell is not a healthcare provider and does not provide medical advice, diagnosis, treatment, therapy, or emergency medical services.
Information available through JourneyWell, including AI-generated summaries, suggested plan items, reminders, educational information, Recovery Insights, or other content, is provided for informational and recovery-support purposes.
You should follow the advice and instructions of your licensed healthcare professionals regarding your care and treatment.
Do not use JourneyWell to make emergency or urgent medical decisions. If you believe you are experiencing a medical emergency, call 911 or local emergency services, or seek appropriate emergency medical care.
You are responsible for how you use information available through JourneyWell and for contacting your Care Team directly when you need medical or clinical guidance.
3. Eligibility and Accounts
You must be at least 16 years old to create a JourneyWell account. By creating an account, you represent that you meet this age requirement and have the legal capacity to agree to these Terms.
You must provide accurate and complete information when creating a JourneyWell account.
You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account. You should notify JourneyWell promptly if you believe your account has been accessed without authorization.
You may not create an account using another person's identity or knowingly provide false account information.
4. Patient, Care Partner, and Clinician Accounts
JourneyWell supports different account roles, including Patient, Care Partner, and Clinician.
The Patient is the owner of their JourneyWell recovery history and controls which Care Partners and clinicians are linked to their account, subject to JourneyWell's available features and permissions. Patients can change or remove Care Team access at any time through JourneyWell's available features and permissions.
Care Partners and clinicians may have access to information associated with a Patient when authorized and linked through JourneyWell. Care Partners and clinicians may view or contribute information, including session recaps, plans, reminders, observations, or resources, based on their account role and available functionality. Care Partner access does not, by itself, authorize a Care Partner to make medical decisions for the Patient, act as the Patient's legal representative, or exercise legal or privacy rights on the Patient's behalf.
Removing or unlinking a Care Partner or clinician will remove that person's future access to Patient information according to JourneyWell's access controls.
A clinician's participation in JourneyWell does not create a healthcare-provider relationship between JourneyWell and the Patient, and JourneyWell does not direct or control a clinician's professional judgment or treatment decisions.
5. Session Capture and Recordings
JourneyWell may allow users to record audio, video, photographs, or other information related to recovery or care.
You are responsible for obtaining any permission or consent required before recording another person, including a clinician, Care Partner, family member, or other individual.
Healthcare providers and organizations may have their own policies regarding recordings and may require their own release, recording consent, or other authorization. You are responsible for complying with applicable laws and provider or organizational requirements.
6. Artificial Intelligence
JourneyWell uses artificial intelligence services to help organize information into summaries, suggested plan items, reminders, progress updates, and other follow-through.
AI-generated content may be incomplete or inaccurate and is not a substitute for professional medical advice, diagnosis, or treatment.
You are responsible for reviewing AI-generated information before relying on it or adding suggested information to your recovery plan.
Information used by these features may be processed by third-party service providers as described in the JourneyWell Privacy Policy.
7. Care Team Sharing
JourneyWell allows Patients to choose to share certain information with authorized Care Partners and clinicians.
By linking another person to your Care Team, you authorize JourneyWell to make information available to that person according to the role and permissions provided by JourneyWell.
You are responsible for deciding whom you authorize to access your JourneyWell information.
JourneyWell is not responsible for how an authorized Care Team member uses information that you intentionally share with them outside of JourneyWell, subject to applicable law.
8. Subscriptions and Payment
Certain JourneyWell features require a paid subscription or another form of authorized access.
JourneyWell may offer monthly and annual auto-renewable subscriptions. Current subscription pricing and the features included with each subscription are displayed before purchase.
Subscriptions purchased through Apple's App Store are billed to your Apple account and are subject to Apple's applicable payment and subscription terms.
Auto-renewable subscriptions renew automatically at the end of each subscription period unless canceled in accordance with Apple's subscription-management procedures. You can manage or cancel an App Store subscription through your Apple account settings.
Cancellation prevents future renewal but generally does not terminate access for a subscription period that has already been paid for, subject to Apple's applicable terms.
Deleting your JourneyWell account does not automatically cancel an active App Store subscription. You are responsible for separately canceling your subscription through Apple if you do not want it to renew.
JourneyWell may also provide complimentary, promotional, Early Access, Founding Member, Clinic Sponsored, or other forms of access. The duration, features, or eligibility associated with such access may differ from paid subscriptions.
JourneyWell may change subscription offerings or pricing in the future. Changes to active App Store subscriptions will be handled in accordance with Apple's applicable requirements.
9. Cancellation, Refunds, and Restore Purchases
Payments made through the App Store are processed by Apple. Refund requests for App Store purchases are generally subject to Apple's applicable refund policies and processes.
JourneyWell may provide functionality allowing eligible users to restore previous App Store purchases.
Termination or deletion of your JourneyWell account does not automatically create a right to a refund.
Nothing in these Terms limits rights you may have under applicable consumer-protection laws.
10. User Content and Recovery Information
You retain ownership of information and content that you provide to JourneyWell, including Session Captures, recordings, photographs, progress information, plan information, and other materials you submit (“User Content”).
You grant JourneyWell a limited right to host, store, process, reproduce, transmit, and display your User Content solely as reasonably necessary to operate, secure, maintain, improve, and provide JourneyWell and its features to you and the people you authorize.
This does not transfer ownership of your recovery information to JourneyWell.
JourneyWell's collection, processing, sharing, retention, and deletion of personal information are described in our Privacy Policy.
11. Acceptable Use
You agree not to misuse JourneyWell.
You may not use JourneyWell to:
· access another person's account or information without authorization;
· impersonate another person or misrepresent your identity or role;
· upload or distribute unlawful, harmful, malicious, or infringing material;
· attempt to bypass JourneyWell security or access controls;
· reverse engineer, interfere with, disrupt, or compromise JourneyWell or its infrastructure except where such restriction is prohibited by applicable law;
· use JourneyWell to harass, threaten, exploit, or harm another person;
· introduce malware or other harmful code; or
· use JourneyWell in violation of applicable law.
JourneyWell may restrict or terminate access when reasonably necessary to protect users, JourneyWell, or others from misuse, security threats, fraud, or unlawful activity.
12. Privacy and Security
Your privacy is important to JourneyWell.
Our Privacy Policy describes the information JourneyWell collects, how that information is used, the service providers involved in operating JourneyWell, Care Team sharing, AI processing, security measures, retention and deletion, and your privacy choices.
Please review the Privacy Policy before using JourneyWell.
13. Intellectual Property
JourneyWell and its software, designs, branding, trademarks, logos, text, graphics, interfaces, features, and JourneyWell-created content are owned by JourneyWell, LLC or its applicable licensors and are protected by intellectual-property laws.
Except for the limited right to use JourneyWell in accordance with these Terms, these Terms do not grant you ownership of JourneyWell intellectual property.
Content contributed by third parties, including Recovery Insights contributors, remains subject to applicable ownership and licensing rights.
14. Third-Party Services
JourneyWell relies on third-party technologies and services to provide portions of the experience, which may include cloud infrastructure, artificial intelligence, speech processing, notifications, subscription processing, email delivery, and other supporting services.
JourneyWell is not responsible for third-party products or services outside JourneyWell's reasonable control.
Your use of certain third-party services may also be subject to the terms or policies of those providers.
Additional information about third-party processing of personal information is available in our Privacy Policy.
15. Availability and Changes to JourneyWell
JourneyWell is an developing service.
We may add, modify, improve, replace, or discontinue features from time to time. We may also temporarily suspend access when reasonably necessary for maintenance, security, technical issues, or circumstances outside our reasonable control.
We do not guarantee that JourneyWell will always be available without interruption or error.
Where required by applicable law or applicable subscription requirements, we will provide appropriate notice of material changes.
16. Account Suspension and Termination
You may stop using JourneyWell at any time and may request deletion of your account through the available account-deletion process.
JourneyWell may suspend or terminate access if you materially violate these Terms, misuse JourneyWell, threaten the security or privacy of other users, engage in fraudulent or unlawful activity, or if suspension is reasonably necessary to protect JourneyWell or its users.
Account deletion and information-retention practices are described in our Privacy Policy.
For the effect of account termination or deletion on subscriptions and refunds, see Sections 8 and 9.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, JourneyWell is provided on an “as is” and “as available” basis.
JourneyWell does not warrant that the service will be uninterrupted, error-free, or completely secure, or that information generated through JourneyWell, including AI-generated information, will always be complete or accurate.
JourneyWell does not warrant or guarantee any particular medical, therapeutic, rehabilitation, functional, or recovery outcome from use of JourneyWell.
Nothing in this section limits rights that cannot lawfully be excluded or limited.
18. Limitation of Liability
To the fullest extent permitted by applicable law, JourneyWell, LLC and its officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of JourneyWell.
Any limitation of JourneyWell's aggregate liability should be finalized with legal counsel before publication.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless JourneyWell, LLC and its officers, employees, contractors, and agents from claims, damages, losses, or expenses arising from your unlawful misuse of JourneyWell, violation of these Terms, infringement of another person's rights, or recording or sharing information without required authorization.
20. Governing Law and Disputes
JourneyWell, LLC is organized in Tennessee and related governing laws, venue, dispute-resolution procedure, and any arbitration or class-action provisions
21. Changes to These Terms
We may update these Terms as JourneyWell develops or as legal, regulatory, operational, or business requirements change.
When we make material changes, we will update the “Last Updated” date and provide additional notice or request renewed acceptance when appropriate or required by law.
Your continued use of JourneyWell following the effective date of revised Terms constitutes acceptance where permitted by applicable law.
22. Apple App Store
If you access JourneyWell through Apple's App Store, your use of the JourneyWell application is also subject to Apple's applicable App Store terms and license requirements.
Unless JourneyWell provides a custom end-user license agreement through Apple, Apple's Standard Licensed Application End User License Agreement applies to the license for the JourneyWell iOS application.
Apple is not responsible for providing JourneyWell's services, support, or healthcare-related functionality.
23. Contact Us
Questions about these Terms may be directed to:
JourneyWell, LLC
Tennessee, United States
Email: privacy@getjourneywell.com
Website: getjourneywell.com